Made-to-Order Apparel
F.T.M. Coffee Co. Apparel items are printed or produced specifically for each order. Apparel purchases are generally final sale, except for an eligible size exchange or a confirmed damaged, defective, or incorrect item.
One Size Exchange
One size exchange is available for eligible, non-personalized apparel when requested within 14 calendar days of delivery.
The item must be unworn, unwashed, unaltered, and free from stains, makeup, deodorant marks, pet hair, smoke, perfume, or other odors. It must be returned in its original condition with any original packaging or tags, when applicable.
The customer is responsible for return shipping and the shipping cost for the replacement item. Replacement production begins after the original item is received and inspected. Exchanges are subject to product, design, color, and size availability and must be for the same design unless F.T.M. Coffee Co. approves otherwise.
Items That Cannot Be Returned or Exchanged
- Refund requests based on selecting the wrong size; an eligible one-time size exchange may still be requested under this policy.
- Personalized or custom apparel, unless damaged, defective, or materially different from the approved order details.
- Clearance merchandise, gift cards, and items marked Final Sale.
- Apparel that has been worn, washed, altered, or damaged after delivery.
- Orders involving a change of mind, color preference, or normal differences between screen colors and the finished garment.
Damaged, Defective, or Incorrect Apparel
Please inspect your order promptly after delivery. Damage, printing defects, or an incorrect item must be reported within 7 calendar days of delivery.
Email support@ftmcoffeeco.com with your name, order number, a description of the issue, clear photographs of the entire item and affected area, and photographs of the shipping package when shipping damage occurred.
When an item is confirmed to be damaged, defective, or incorrect due to our error, F.T.M. Coffee Co. will provide an appropriate replacement or refund at no additional cost. The original item may need to be returned before resolution.
Minor variations in garment color, print placement, or print appearance caused by garment size, fabric batch, shirt color, or monitor display are not considered defects.
Personalized and Custom Apparel
Apparel customized with a name, photograph, wording, logo, or customer-provided design cannot be returned, refunded, or exchanged unless it arrives damaged, defective, or materially different from the approved order details.
Customers are responsible for checking names, spelling, dates, wording, sizes, colors, and uploaded artwork before approving or submitting a custom order.
Order Changes and Cancellations
Contact us as soon as possible to request a change or cancellation. Changes and cancellations are available only before production begins. Once production has started, the order cannot be canceled or changed because materials and printing work have already been committed.
Requesting an Exchange or Reporting a Problem
Contact support@ftmcoffeeco.com before mailing merchandise. Returns sent without prior authorization may not be accepted. Do not mail apparel to the return address shown on a package without receiving return instructions first.